Social Impact of Business Activities in Our Energy Value Chain and Our Efforts toward Sustainability

For more information on supply chain management, refer to the Sustainability Report.

Social Impact of Business Activities in Our Energy Value Chain and Our Efforts toward Sustainability

The Daigas Group procures natural gas, which is highly environmental and stable energy source, from overseas suppliers, and provides gas to about 5 million customers and electricity to about 1.8 million customers, both mainly in the Kansai Region. The Group ensures the safety of customers and gives them peace of mind by procuring natural gas in a stable manner and building a solid security and accident-prevention system.

* In April 2022, Osaka Gas Network Co., Ltd. took over the city gas pipeline business of Osaka Gas Co., Ltd.

Flow of delivering city gas to customers

■ Major Value Chain and Stakeholders

Identified Important Aspects and Its KPIs to Be Pursued Through Value-Chain

The Daigas Group has identified material aspects (materiality) of its business and KPIs to be pursued as part of its efforts to grasp and manage the possible effects of its business activities on the environment and society, with a view toward creating a sustainable society.

Click here for further information on the materiality

GRI Standard Items Corresponding to Materiality Indicators

Customer Health and Safety
Energy / Emissions
Local Communities
Customer Privacy
Supplier Assessment
Environmental Compliance
Socioeconomic Compliance
Diversity and Equal Opportunity
Training and education

(As of March 31, 2024)

	LNG Value Chain	Electricity Value Chain
	In recent years, expectations are turning more toward natural gas. Under these circumstances, Osaka Gas has been working to diversify the sources from which natural gas is procured. The Company has also been participating in gas field development. By doing so, we are striving to establish a system to procure LNG at reasonable prices and in a stable manner.
	Activities Undertaken under each KPI Global environment Promote the efficient energy use and reduce GHG emissions Promote activities for sustainability in cooperation with business partners Business partners Respond to grievances Promote activities for sustainability in cooperation with business partners
	Major Issues to be Tackled Global environment ・Emissions of greenhouse gases (GHG) associated with energy consumption involved in drilling of resources ・Environmental nuisance and troubles caused during mining of resources ・Impact on biodiversity in neighborhoods ・Recognizing the risks and opportunities of climate change Business partners ・Safety, sanitary conditions and human rights of workers employed by resource suppliers
	The Daigas Group efficiently operates LNG tankers it owns and those owned by other companies with the aim of ensuring safer and steady LNG transportation.
	Activities Undertaken under each KPI Global environment Promote the efficient energy use and reduce GHG emissions Promote activities for sustainability in cooperation with business partners Business partners Respond to grievances Promote activities for sustainability in cooperation with business partners
	Major Issues to be Tackled Global environment ・Emissions of GHG associated with energy consumption involved in operations of LNG tankers ・Environmental problems caused during operations of LNG tankers ・Impact of ballast water used by LNG tankers on biodiversity ・Recognizing the risks and opportunities of climate change Business partners ・Safety, sanitary conditions and human rights of crewmen working at LNG tankers
	LNG terminals are a vital component of the LNG business. Osaka Gas has established a robust LNG processing system to secure stable supply of city gas to its customers.	Daigas Group engages in the electricity generation business using various power sources it owns, including thermal power generations, gas cogeneration systems and renewable energy sources. The Group makes efforts to ensure stable and safe electricity generation.
	Activities Undertaken under each KPI Customers Ensure the safety of customers and a stable energy supply Promote the efficient energy use and reduce GHG emissions Protect customers' private information Respond to grievances Global environment Promote the efficient energy use and reduce GHG emissions Promote activities for sustainability in cooperation with business partners Local communities Ensure the safety of customers and a stable energy supply Respond to local communities Respond to grievances Business partners Respond to grievances Promote activities for sustainability in cooperation with business partners Employees Promote activities for sustainability in cooperation with business partners Training and education Diversity and equal opportunity
	Major Issues to be Tackled Global environment ・Emissions of GHG associated with energy consumption and power generation at LNG terminals and electric power plants ・Recognizing the risks and opportunities of climate change Local communities Customers ・Safety in the neighborhoods of LNG terminals and power plants ・Production- and power-generation-related problems caused by natural disasters Employees Business partners ・Safety, sanitary conditions and human rights of employees working at sites Employees ・Worker training/education and improvement of the work environment ・Promotion of diversity
	To ensure stable city gas supply, Osaka Gas has been renovating processing facilities and building gas pipeline networks in accordance with meticulous plans. We have established a solid system in order that we can exercise safety and security measures 24 hours a day, 365 days a year in response to any emergency. * In April 2022, Osaka Gas Network Co., Ltd. took over the city gas pipeline business of Osaka Gas Co., Ltd.	The Group provides electricity to its customers, using power transmission and distribution networks operated by Kansai Transmission and Distribution, Inc. or other companies, which means that the service quality and reliability will remain the same as before. The Daigas Group has established a solid electricity supply system whereby power supply will not be suspended even if problems occur at power plants operated by the Group.
	Activities Undertaken under each KPI Customers Ensure the safety of customers and a stable energy supply Promote the efficient energy use and reduce GHG emissions Protect customers' private information Respond to grievances Global environment Promote the efficient energy use and reduce GHG emissions Promote activities for sustainability in cooperation with business partners Local communities Ensure the safety of customers and a stable energy supply Respond to local communities Respond to grievances Business partners Respond to grievances Promote activities for sustainability in cooperation with business partners Employees Promote activities for sustainability in cooperation with business partners Training and education Diversity and equal opportunity
	Major Issues to be Tackled Global environment ・Excavated soil discharged during the laying of gas pipes ・Recognizing the risks and opportunities of climate change Local communities Customers ・Supply problems caused by natural disasters Employees Business partners ・Safety, sanitary conditions and human rights of employees working at sites Employees ・Worker training/education and improvement of the work environment ・Promotion of diversity
	Osaka Gas is committed to promoting further energy saving by its gas appliances. Osaka Gas is also dedicated to reducing CO2 emissions and saving energy by providing highly efficient air-conditioning systems and cogeneration systems to its business and industrial customers.	Daigas Group currently provides electricity to customers in the six prefectures of the Kansai region, and Fukui, Mie and Gifu prefectures in central Japan.
	Activities Undertaken under each KPI Customers Ensure the safety of customers and a stable energy supply Promote the efficient energy use and reduce GHG emissions Protect customers' private information Respond to grievances Global environment Promote the efficient energy use and reduce GHG emissions Promote activities for sustainability in cooperation with business partners Local communities Ensure the safety of customers and a stable energy supply Respond to local communities Respond to grievances Employees Promote activities for sustainability in cooperation with business partners Training and education Diversity and equal opportunity
	Major Issues to be Tackled Global environment Customers ・GHG emissions associated with gas consumption at customer sites ・Recognizing the risks and opportunities of climate change Customers ・Accidents at customer sites due to usage of gas equipment without safety mechanisms ・Provision of appropriate information regarding products, services and rates ・Protection of personal information of customers Local communities ・Contribution to local communities via educational support Employees Business partners ・Safety, sanitary conditions and human rights of employees working at sites Employees ・Worker training/education and improvement of the work environment ・Promotion of diversity